Subject: Best Buy - myfoot

I received this from a friend that is very reliable.


A friend of mine here at work sent me the below for everyone's
information.

Subject: Best Buy???


BEST BUY, MY FOOT!!
Best Buy has some bad policies....

If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears
etc., and you return the item with the receipt, they will give you your
money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car, a TomTom XL.S from 'Best Buy'. They
have a policy that it must be returned within 14 days for a refund! So
After 4 days I returned it in the original box with all the items in
the box, with paper work and cords all wrapped in the plastic. Just as
I received it, including the receipt.

I explained to the lady at the return desk I did like the way it could
not find store names. The lady at the refund desk said, there is a 15%
restock fee for all items returned. I said no one told me that. I said
how much would that be. She said it goes by the price of the item. It
Will be $45.00 Dollars for you. I said, all you're going to do is walk
over and place it back on the shelf! Then charge me $45.00 of my money
for restocking!! She said that's the store policy. I said if more
people Were aware of it they would not buy anything here! If I bought a
$2000.00 computer or TV and returned it I would be charged $300.00
Dollars restock fee!! She said yes, 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over 200.00 dollars, she can't give me my
money back!!! Corporate has to and they will mail you a check in 7 to
10 days!!

I said 'WHAT!' It's my money!! I paid in cash! I want to buy a
Different brand..Now I have to wait 7 to 10 days. She said well, our
policy is on the back of your receipt. I said, do you read the front or
back of your receipt? She said well, the front! I said so do I, I want
to talk to the Manager!

So the manager comes over, I explained everything to him, and he said,
"Well, sir they should of told you about the policy when you bought the
Item". I said, "No one has ever told me about the check refund or
restock fee whenever I had bought items from computers to TVs from Best
Buy. The only thing they ever discussed was the worthless extended
Warranty program. He said, "Well, I can give you the corporate phone
Number." I called corporate. The guy said, "Well, I'm not supposed to
do this but I can give you a 45.00 dollar gift card and you can use it
at Best Buy."

I told him if I bought something and returned it, you would charge me a
restock fee on the item and then send me a check for the remaining
$38.25. You can keep your gift card, I'm never shopping in Best Buy
ever again, and if I had been smart, I would have charged the whole
thing on my credit card! Then I could have canceled the transaction. I
would have gotten all my money back including your stupid Fees!

He didn't say a word!

I informed him that I was going to e-mail all my friends and give them
a heads up on this stores policy, as they don't tell you about all
their little caveats.

So please pass this on. It may save your friends from having a bad
Experience when shopping at Best Buy.



If you go to GOOGLE AND TYPE IN "Best Buy 15% restock fee on returned
purchases" you'll get oodles of dissatisfied customers who paid the 15%
and some threatened with a 25% restock fee. Others told to leave the
store with no recourse actions taken to satisfy the customer.